Last week, I went to Toyota car repair shop with my dad. It was my first time going to that repair shop. This is the service I get: on time, treats, and good solution. I know, these are a simple thing but from those simple things can bring great impact to the customer.
The thing that I can notice are,
1. Don’t make promises unless you will keep them. Especially in making an appointment for the first time. We must make a great ‘first impression’ to our customer. So we can grow their trustworthiness in us.
2. Be helpful – even if there’s no immediate profit in it.