Good Service is Good Business


Good service is good business - toyota kenjeran - 1 felix pangestu blog wordpress

Last week, I went to Toyota car repair shop with my dad. It was my first time going to that repair shop.  This is the service I get: on time, treats, and good solution. I know, these are a simple thing but from those simple things can bring great impact to the customer.

Good service is good business - toyota kenjeran - 2 felix pangestu blog wordpress

The thing that I can notice are,

1. Don’t make promises unless you will keep them. Especially in making an appointment for the first time. We must make a great ‘first impression’ to our customer. So we can grow their trustworthiness in us.

2. Be helpful – even if there’s no immediate profit in it.

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